Retail, E-Commerce & Consumer Products

For the retail and consumer market, we create innovative solutions that integrate e-commerce with new and emerging technologies in order to create experiences that include touch-points across the entire customer experience on the screen and beyond.

Strategy

A successful digital commerce solution requires deep insight into the current customer experience and user behavior and seeks to capitalize on the finer points of the brand experience across all channels and touch points. From in-store analysis to customer journeys and technical planning, we connect the dots and deliver strategy that aligns business and user goals.

Services Include:
  • Innovation Workshops
  • Stakeholder Interviews
  • User Research & Analysis
  • Competitive Analysis
  • Metrics & Analytics
  • Marketing Strategy & Audit
  • CRM & Marketing Automation Insight
  • Technology Research, Planning & Strategy
  • Ongoing Back-log & Product Management
  • Customer Insight Programs

UX/UI Design

Whether we’re designing an e-commerce solution or an in-store or loyalty app, we focus on creating compelling customer experiences that minimize friction in the purchase flow while delighting customers in the process. From wireframes to visual explorations and product imagery, we look to create harmony between the brand and customer experience with a focus on driving conversions.

Services Include:
  • Information Architecture
  • User Experience (UX) Design
  • User Interface (UI) Design
  • Prototyping & Wireframing
  • User Testing & Analysis
  • Mobile & Native App Design
  • Application Mapping & User Flows
  • Co-Design, Experience, Training & Design Workshops
  • Ongoing User Insight & Conversion Optimization
  • Emerging Platforms

Development

From e-commerce websites and mobile apps to in-store or even voice experiences, our development team works closely with our designers, strategists, and clients to create holistic technology solutions that tie together the customer experience across all touch points. All of this combined with our deep experience integrating with and advising on back-house operations, infrastructure requirements, and logistical challenges creates a complete solution for the modern retail experience.

Services Include:
  • E-Commerce Platforms
  • CMS Development
  • Custom Web Applications
  • Native & Hybrid Mobile Apps
  • API Development
  • New & Emerging Technologies
  • Infrastructure Management
  • Ongoing Maintenance
  • Support, Security & Performance Optimization
  • Co-Dev, Pair Programming Training & Development Workshops

Analytics & Marketing

Successful retail solutions are all about understanding purchase behavior and then optimizing the path to purchase. We leverage analytics, testing, and customer insight to understand top performing products, gain insight on shopping areas for optimization, and continually drive conversion rate for your customers' shopping experience.

Services Include:
  • Metrics & Analytics Reporting
  • Conversion Rate Optimization
  • Data Aggregation Visualization
  • Lead Generation Strategy
  • Social Listening & Analytics
  • A/B Testing
  • Email Marketing Planning & Analytics
  • CRM & Marketing Automation Strategy
  • Editorial, Content Marketing & Planning
  • Partner Acquisition & Management
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