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The opportunity

Most companies are so focused on continuous delivery and change that they do not take the time to benchmark their current state, develop baseline measurements, and then ensure their deliverables are driving the appropriate KPIs in the right direction. 

There is also a frequent voice missing from the decision process; the voice of the customer.

The benchmark survey puts your customers’ voice into the conference room with you when you are making decisions and gives you core KPIs to measure your progress against.

How O3 can help

O3 will collaborate with you to design a simple, 10-question survey that can be completed in less than 5-minutes. Our focus will be on:

  • Benchmarking CSAT and NPS
  • Validating assumptions/hypotheses
  • Identifying pain points
  • Ideation, prioritization + roadmapping

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