We’re O3: a customer experience consulting firm that helps enterprise organizations build cohesive and remarkable experiences across their entire customer journey.
We are seeking an experienced Program Manager to lead the success of our enterprise client engagements, grow relationships with current accounts, and assist in bringing new clients on board. In this “player/coach” position, you’ll oversee our larger projects that contain smaller workstreams that each have their own unique deliverables, being accountable for strategy, schedules, project deliverables, budget and resource management for our internal teams.
We're leveraging technology to stay connected and we're interviewing all of our candidates virtually. When it's safe to return to our Philadelphia office, we're excited about our flexible work schedule and hybrid work model. We’re looking forward to meeting you!
What you’ll do:
Lead program phases for 2 - 4 enterprise client engagements, including discovery, strategy, UX/UI design, development, etc.
Lead weekly client-facing meetings, and serve as a strategy lead on your assigned programs.
Ensure unique projects are delivered on time, on budget, and within scope while adhering to established methodology and processes.
Run daily stand-ups and sprint planning meetings, including creation of user stories, facilitation of functional requirements documentation, etc.
Manage all program finances by tracking hours and cost against budget on a weekly basis, project future expenditures and revenue, and manage program scope changes against budget.
Look for opportunities to expand within assigned accounts.
Scope and estimate new client projects; create & maintain detailed program plans & other program artifacts.
Create Statements of Work (SOW) for new client engagements.
Create weekly status reports, client-friendly schedules, milestone plan, and deliverable progress reports.
Update Resource Plan for your programs on a weekly basis.
Ensure client business needs and requirements are met.
Lead client engagement efforts, including leading strategy, new business opportunities, QBR's, etc.
Be the primary point of contact regarding program initiatives and build meaningful relationships within your client contacts.
What you need to be successful:
At least 8 years of client-facing project or program management experience, leading enterprise-level projects in a technology-driven environment
At least 1-2 years of experience managing a team
Intermediate to advanced technical knowledge of Content Management Systems, HTML/CSS, API integrations, CRM implementations
Proven experience managing budgets of $1M+ for enterprise clients
Experience with tools like Harvest, Basecamp, JIRA and Confluence
Perks and benefits:
Premium health, dental, and vision benefits
Healthy lifestyle reimbursement
Employer-paid life insurance + AD&D
Voluntary life & disability
Healthcare FSA + Dependent Care FSA
Commuter transit + parking account
401K program with an immediate 4% match
Generous vacation + sick time off
Paid maternity/paternity leave
Paid family leave
Volunteer time off
Charitable donation match
Who we are:
We are confident. We are partners that align to each organization’s needs, and we’re confident that leads to the best work. We’re bold and sure of ourselves, but not pushy or aggressive.
We are energetic. Atoms and molecules vibrate together, and so do we. We’re great collaborators and have infectious curiosity.
We are approachable. We want to work with our partners to have a shared understanding and provide insight.
We are ready to roll. We’re always put together and have a plan. We show up to a pitch polished but ready to get in the weeds to learn our clients' needs and come up with solutions.
We apply optimism by sharing our enthusiasm, positivity and good nature one person at a time.
We trust in people and treat others with openness and respect.
We commit to the communities we serve by focusing on values and culture alignment that promotes diversity, equity and inclusion both inside and outside our company.
We embrace iteration and believe in a world where opportunity for continuous improvement requires a strong sense of flexibility and willingness to grow.
We focus on the future for ourselves and our clients, pushing boundaries and staying on the cutting edge.
At O3, we hire those who share our values, believe in our culture, and are driven to succeed. We’re here to create meaningful experiences and long-lasting relationships, and none of that is possible without a diverse team and an inclusive environment where you can do your best work.
We welcome you to come as you are regardless of race, color, religion, creed, citizenship, national origin, age, sex, gender, pregnancy, gender identity/expression, sexual orientation, marital status, disability (including neurodiversity), genetic information or veteran status.
Our policies aim for the highest standards of fairness and equal opportunity, covering all aspects of employment, including, but not limited to, recruitment and employment, promotions, compensation, team opportunities, and training programs. We are committed to compliance with all laws and regulations relating to equal employment opportunity, affirmative action, and harassment.