CX · Innovation · Research · Uncategorized
Next up: Transforming CX with data insights
Join Ashley Masterson, PhD, Director of Medical Cost Reporting and Analytics at Independence Blue Cross and Julia Kastner, Vice President of Product Management at NeuroFlow, and Yassi Moghaddam, Executive Director at International Society of Service Innovation Professionals (ISSIP) for the second session of the Mindshift webinar series.
Mind Shift: Episode 2
Join Ashley Masterson, PhD, Director of Medical Cost Reporting and Analytics at Independence Blue Cross and Julia Kastner, Vice President of Product Management at NeuroFlow, and Yassi Moghaddam, Executive Director at International Society of Service Innovation Professionals (ISSIP) for the second session of the Mindshift webinar series. Carroll Borodynko, Senior Marketing Manager at O3 World, will moderate the discussion.
On October 28, 2020 at 12 p.m. ET they’ll dig into how business leaders can modernize their data strategy to unlock actionable insights.
During this webinar, they’ll cover how to:
- Integrate data from the 360 degree view of the customer.
- Create a more personalized customer experience by using data.
- Overcome core CX challenges related to data collection and data insights.
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If something here sparked an idea, surfaced a challenge, or got you thinking differently, we’d love to talk about what could be next.