News & Views
Sharing is caring.The latest from inside and outside of O3.
The latest from inside and outside of O3.
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Customer ExperiencePersonalization: Creating an individualized journey for your customers
Personalization is a practice that leverages behavioral analytics to create unique and individualized experiences for your customers. Whether… -
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Customer ExperienceCX vs. UX: Why all brands need a strategic approach
In a climate of rapid transformation, brands have experienced increased pressure to rethink and improve engagement with customers.… -
AccessibilityEvent: Why Accessibility shouldn’t be an afterthought
1 in 4 adults in the United States —has some form of a disability, making it difficult or… -
Customer ExperienceBest in class technology solutions: the foundation for a superior CX
As a CX consultancy, we believe that the proper technology solutions are the foundation for a proper customer… -
Customer ExperienceYou monitor your kids’ behavior, why wouldn’t you monitor your customers’?
Customer journey analytics is one of the keys to unlocking insights based on your customers’ actions. O3 partners… -
CultureState of the Ozone Recap
Recently, we had the exciting opportunity to bring everyone together in person for our bi-annual #StateoftheOzone gathering. Over…