Who we are

End-to-end experience solutions

As your experience partner, O3 helps you identify new opportunities to drive meaningful impact along your customers’ journeys. We collaborate with you to understand your audiences, meet business objectives, make bold moves, and personalize an experience strategy that works for you.

Realizing a more cohesive and meaningful impact for your customers requires a fresh perspective and extensive expertise. Through a foundation of strategy, design, and technology, we’ll partner with you to transform your interactions into a more seamless experience, by creating and optimizing every touchpoint along the customer journey.

We’ll analyze and enhance every opportunity for interaction along the journey to its full potential. We work with you to strategically understand when to leverage your internal team’s skills and when to maximize ours, an approach that’s led to years-long partnerships with clients since our start in 2005.

Your customers’ expectations are ever-changing. As a consultancy partner, we help you find a clear path forward by identifying new opportunities and delivering extraordinary experiences.



Through conversations with you and time-tested research strategies, we learn everything we can about your audiences and how they engage with your brand, offerings, and products. These insights bring value and validity to the creative work we deliver to shape your future customer experiences.

Our Services
Data analysis + benchmarking
Brand + content assessment
Persona development
Advanced technology + CMS evaluation
Accessibility audit
Benchmark surveys
Related Work

We stay in constant communication with you and your team to set the groundwork for exceptional customer experiences. We start by charting a clear roadmap of long-term, customer-focused solutions to further align your team around your company’s objectives and set goals for measurable change.

Our Services
Customer experience (CX) strategy
Personalization strategy
Conversion rate optimization
Innovation workshops
Customer insights programs
Related Work

Our team’s creativity, innovation, and strategic-thinking are set in motion to improve user experiences at every touchpoint of your customer journey. Our UX solutions achieve more seamless interactions and increase meaningful engagement with your audiences.

Our Services
Visual/brand design
UX/UI design
Content strategy + copywriting
Motion graphics
Video production
User testing
Product prototyping

Watch as your vision comes to life through a successfully executed plan. Once you’ve received and implemented your digital solutions, you’ll have a new experience to support your audiences’ unique needs and your ultimate business goals.

Our Services
Software development
Custom web/mobile applications
Content management solutions
Marketing automation
Systems integration
API creation
Accessibility development
AI consulting


Meet the team

Headshot, Michael D. Soileau, new CEO.

Michael D. Soileau

Chief Executive Officer

Headshot, Talia Edmundson, Director of People.

Talia Edmundson

Director of Human Resources

Headshot, Jay Forbes, Director of Engineering.

Jay Forbes

Director of Engineering

Headshot, Mike Gadsby, Co-founder and Chief Innovation Officer.

Mike Gadsby

Co-Founder, Chief Innovation Officer

Headshot, Mahesh Gaitonde, Chief Digital Officer.

Mahesh Gaitonde

Chief Digital Officer

Headshot, Justin Handler, Director of Sales and Marketing.

Justin Handler

Senior Vice President,
Growth + Development

Headshot, Jackie Ost, Finance Manager.

Jackie Ost

Finance Manager

Headshot, Keith Scandone, Co-founder.

Keith Scandone


Headshot, Christine Sheller, Director of UX Design.

Christine Sheller

Senior Vice President, Experience Research + Design

Headshot, Mike Tarquinio, Senior Customer Experience Strategist.

Michael Tarquinio

Director of Client Strategy

Our values
Apply optimism

We are a positive, enthusiastic force with a collaborative spirit that brings out the best in others.

Trust in people

Trust is at the heart of all successful relationships. We build trust by bringing transparency, consistency, and professionalism to our everyday interactions with colleagues and clients alike.

Commit to community

We nurture an environment where everyone has an opportunity to succeed. To this end, we train our team regularly on diversity, equity, and inclusion in order to create positive change inside our company and within our communities.

Embrace iteration

The most impactful, effective customer experiences aren’t built in a vacuum. They emerge from an iterative “conversation” between businesses and their customers. Flexibility and feedback are key to our iterative approach.

Focus on the future

We use the latest technologies to push the boundaries and create experiences that are both functional and cutting edge.

Our technology partners
Together we create innovative customer experiences
Acquia logo.
Bloomreach logo.
Heap logo.
Optimizely logo.
Pantheon logo.
Sitecore logo.


Investing in exceptional people, products, and experiences

Through our expertise and resources, we have empowered organizations to create better customer experiences across all digital channels. Along the way, we've met brilliant people with incredible ideas that range from successful startups to Fortune 500 companies. These innovators help redefine how we live and work — and we're excited to be a part of that and help foster their visions.


Commit to community

O3 focuses on values and culture alignment that promote diversity, equity, and inclusion inside the company and within our communities. But we can’t do it alone.

Join our team

Find your place at O3

Manager, Growth & Development

We’re looking for an experienced and relationship oriented Manager of Growth & Development to expand our client base and revenue. In this position, you'll be responsible for identifying and acquiring new clients for O3 by researching and targeting prospective customers, and handling all communication, proposals, and presentations for new business opportunities that you bring in.

Apply now