The future of customer engagement is heading toward hyper-personalized CX journeys across all channels. It is imperative that companies develop the infrastructure to stay current with these new technologies as they evolve.
Mike Gadsby, our chief innovation officer, explores five trends in CX and marketing strategy innovation that are leading the revolution in customer expectations.
Read on MarTech Advisor
About O3
O3 helps organizations unlock growth and streamline operations through smart strategy, human-centered design, and integrated technology. We’re also the force behind the 1682 Conference, where leaders explore how AI shapes profit and process. Learn more about our work and innovation.