The future of customer engagement is heading toward hyper-personalized CX journeys across all channels. It is imperative that companies develop the infrastructure to stay current with these new technologies as they evolve.

Mike Gadsby, our chief innovation officer, explores five trends in CX and marketing strategy innovation that are leading the revolution in customer expectations.

Read on MarTech Advisor

About O3

Since 2005, our team has been pushing the boundaries of innovation with its deep understanding of the current and emerging digital ecosystem. Learn more about us, our work or innovation at O3.