Hear from those who matter most
Most companies are so focused on continuous delivery and change that they do not take the time to benchmark their current state, develop baseline measurements, and then ensure their deliverables are driving the appropriate KPIs in the right direction.
There is also a frequent voice missing from the decision process: the voice of the customer.
The benchmark survey puts your customers’ voice into the conference room with you when you are making decisions and gives you core KPIs to measure your progress against.
Although we have best practices in place to spark results, at O3 it’s not a one-size-fits-all solution. The benefit of working with us is that we customize our solutions based on you and your customers’ unique needs. Our benchmark survey can include, but isn’t limited to:
- Benchmarking CSAT and NPS
- Validating assumptions/hypotheses
- Identifying pain points
- Collaborating in ideation, prioritization, + roadmapping