Vertex is the leading provider of corporate tax software and services for companies of all sizes. Serving clients like Microsoft, Starbucks, and Toyota, Vertex handles the complexity of sales and use tax, global taxation and data through a sophisticated network of products and services. As the company continues to evolve and grow, its need to create and integrate great user experiences with sales and customer support evolves regularly.
5+ Years working together as partners
200+ Customers and internal stakeholders we've interviewed
3X Regular impact on Vertex conversation rates
Our goal is to ensure that the user experience for the customer is connected at all points. We partner with Vertex to continually analyze each channel and assist in developing a strategic roadmap across the organization.
We regularly work closely, often on-site, with Vertex teams to continually push the boundaries of experience design across all customer touchpoints.
As a technology partner, we’ve bridged the UX and technology gaps at Vertex in various ways including marketing site development, product support and through emerging technologies like AI and chatbot solutions.
In Their Own Words
“They are smart, creative, thoughtful, and flexible. We look forward to a continued bright future together!”