Find gaps in the experience before your users do
You may have the best products or services in the world, but if your customers’ experiences interacting with you is unpleasant, meaningless or just doesn’t work, you risk losing sales and long-term loyalty.
User experience is not just the design elements of your brand, but also how your customers think and feel about their interactions with you. How does a visit with your brand leave them feeling?
O3’s UX audit is a comprehensive review of your digital properties. From user data and behavior, to language, patterns and workflow, we look for opportunities to build consistency, implement best practices and drive conversions.
Although we have best practices in place to spark results, at O3 it’s not a one-size-fits-all solution. The benefit of working with us is that we customize our solutions based on you and your customers’ unique needs. Our UX audit can include, but isn’t limited to:
- Review of all current customer behavioral data
- Consistency evaluation (language, colors, patterns, etc.)
- Site-wide best practices + conventions
- Information architecture
- Personalization opportunities
- Content assessment
How O3 can help
Your partner in all things
The post-pandemic landscape is littered with companies forced into rapid digital transformations. Now is the time to go back and review your completed work to ensure the user experiences you created are optimized and working in your brand’s best interest.
Relevant case studies
As the experts, we have plenty of success
stories to share